Support
One inbox, answered by the people who build the product. Here is how to reach it and what to expect back.
How to reach FinatriX support, what to include so we can help on the first reply, how quickly we respond, and how billing and data requests are handled.
Frequently asked questions
How quickly does FinatriX respond to support requests?
We aim to reply to every email within two working days, and to billing or account-access problems within one. These are targets we hold ourselves to, not a contractual service level.
What should I include in a support email?
The page or tool you were on, what you expected to happen, what actually happened, and the device and browser you were using. A screenshot helps. Never include your password — no one at FinatriX will ever ask for it.
How do I report a security issue?
Email the same support address with "Security" in the subject line and it is triaged ahead of the queue. Please give us a reasonable window to fix an issue before disclosing it publicly.
How do I request a copy or deletion of my data?
Email support from the address on your account and say which you want. Export and deletion are both handled directly; deletion is permanent and covers everything associated with the account.